Policies

Booking Terms & Conditions

  • Tickets come off sale at 4pm on the day of the event. Unless the event sells out prior to this. Please note we do not send out physical tickets for events unless otherwise stated. Please print a copy of your order confirmation and bring it along with you to the event as proof of purchase. (If you are unable to print please show the order confirmation on your mobile device to reception).

  • Roller Disco Event Information: General Admission Fee applies to both spectators and participants. Skate Hire is additional and is charged on the night at £2.00 per person.
  • Chuckles Comedy Club Event Information: If you have booked for both show and dinner we will require pre-orders of your food choices ahead of the event. Please ensure you have provided a current valid email address so we are able to contact you. Pre-Orders are required on the Monday of the week of the Chuckles Comedy Club.
  • Cabaret Seated Events: When joining us for cabaret style seated event, seating will be allocated to guests in advance and guests will be shown to their tables upon arrival. Tables are very often for groups of 10, so when booking for smaller parties, bookings may be grouped together. If you are booking individual tickets and are part of a larger booking please let us know in advance so we can ensure you are seated together.
  • Events Including Dinner: Pre-orders will be required in advance, usually 7 days unless otherwise stated.

  • Terms and Conditions
    All bookings are non-refundable & non-transferable unless in the event of cancellation or postponement. Customers are able to ‘resell’ their tickets to other interested parties however do so at their own risk. The Rules and Regulations of the venue, event organiser and promoter for which this ticket was purchased must be adhered to. It is the ticket holders’ responsibility to establish whether an event has been cancelled and the date and time of any rearranged event. Venue management reserve the right to refuse admission and may conduct security searches on entry. There is no obligation to refund monies or exchange tickets if management alters or varies the programme due to events or circumstances beyond its control. The promoter, venue management and Ticket outlets accept no responsibility for any loss or injury etc. to persons or possessions caused by participation in this event. Ticket holders consent to filming and sound recording as members of the audience . No external food or drink may be brought into the venue. You are advised to check if the venue has a last entry time. Even ticket holders may not be admitted after this time. ld. is required to purchase alcohol. Challenge 21 checks will be carried out for all purchases . English law governs all of these terms and conditions.

Conditions of Sale
  • All bookings are non-refundable & non-transferable under any circumstances. The Rules and Regulations of the venue, event organiser and promoter for which this ticket was purchased must be adhered to. It is the ticket holders’ responsibility to establish whether an event has been cancelled and the date and time of any rearranged event. Venue management reserve the right to refuse admission and may conduct security searches on entry. There is no obligation to refund monies or exchange tickets if management alters or varies the programme due to events or circumstances beyond its control. The promoter, venue management and Ticket outlets accept no responsibility for any loss or injury etc. to persons or possessions caused by participation in this event. Ticket holders consent to filming and sound recording as members of the audience . You are advised to check if the venue has a last entry time. Even ticket holders may not be admitted after this time. ld. is required to purchase alcohol. Challenge 21 checks will be carried out for all purchases . English law governs all of these terms and conditions Conditions of Sale The Management of MECA reserves the right, in combination with any other statements or directives shown on the tickets or displayed on the premises to:
    • Refuse admission
    • Refuse entry to and use on the premises of any camera or any form of audio or visual recording equipment
    • Request patrons to leave the premises
    • Conduct security searches to ensure safety of our patrons
    • Delay entry of latecomers until a suitable break in the performance
    • Make any change whatsoever in the performance without compensation or consultation
    • Change patrons’ seating positions if necessary
    • Cancel or abandon the performance/event for reasons beyond its control without notice and without being liable to pay any person any guarantee that these will necessarily be available at the event.
    Please check your tickets carefully. Tickets may not be exchanged, nor refunded. Please retain your ticket.

Alcohol & Beverages

  • No food or drink is allowed to be brought into the venue, food and drink will be available at bars and outlets inside the venue. If you appear to be under 25 years old you may be asked for proof of age. On certain mixed aged events the sale and consumption of intoxicating liquor will only be allowed in designated areas. The supplying of alcohol by any person to a person under 18 is illegal and totally prohibited in MECA. Always drink responsibly and in moderation.

Advice Prior To Travel

  • Performance times and support acts can change.

Privacy Policy

  • Respecting the privacy rights of our customers is very important to us. We are committed to complying with the General Data Protection Regulation which came into place on 25th May 2018.
    We at MECA respect your right to privacy. This Privacy Notice describes the types of personal information that you may provide to us or which we may otherwise collect when you communicate with us, and how we may use your information, who we may share it with and how we protect it. We also tell you how you can update your information, unsubscribe from receiving marketing communications from us or change your preferences.
  • WHO ARE WE? You know us as MECA. We’re registered under the name MECA Swindon LTD, but you probably know us as MECA. To keep things simple, in this Notice we call ourselves “we”, “us” or ” The MECA “. We are responsible (Data Controller) for our website, any newsletters and marketing you’ve signed up for. This Notice describes how we use your data to do this.
    What information is collected and how do we obtain it?
    In the normal course of our business, we will collect personal information relating to you, such as your name, address, phone number and e-mail address (“Personal Information”) whenever you communicate with us (including by email, phone, SMS, via the website, our apps or otherwise), for example, in the following situations:
    • when you make an enquiry, order online or by telephone, pay a deposit. When you book or order through one of our partners, they may pass your Personal Information (including your name, email address, telephone number and details of your booking) onto us;
    • if you choose to participate in market research initiatives or promotional events, complete a questionnaire or competition entry form.
    • we operate CCTV to protect our facilities, assets and personnel, and to investigate and prevent any type of incident, like theft or vandalism, accidents, fires, floods and other emergency situations. We balance your privacy rights against our interests by restricting access to the footage and placing cameras in prominent locations.
    • if you submit a job application form and/or CV, or otherwise seek employment with us, we will collect your Personal Information (including employment history and qualifications, photo id, and reference contact details and, where required, criminal records checks). You may also choose to give us certain details about a medical condition or disability, religious belief or other sensitive data relevant to your application for employment. We also collect ethnicity data (on a voluntary basis) in order to monitor our adherence to equal opportunities and anti-discrimination laws.
    Some of the personal information that you provide may include sensitive personal information, such as health-related information when you make a complaint or suffer an incident in one of our restaurants (see above). We need this information to investigate the complaint or incident and (if necessary) report it to health or other authorities, law enforcement agencies, our insurers and any suppliers who may be involved). We may also collect information about the names of others in your party, and any other information needed for the purposes of the investigation.
    DIRECT MARKETING
    When you make an online or telephone booking, we will send you occasional direct marketing via email and SMS about similar products and services. We have a legitimate interest in sending you this marketing: to promote our products and services to our customers and to make sure you are aware of the best offers and deals available.
    Can I stop receiving direct marketing?
    Yes! You are always free to unsubscribe from direct marketing at any time; this will never have an impact on our commitment to provide you with great service and a quality product. To withdraw consent to marketing simply inform us by using the unsubscribe link included on all email and SMS communications.
    HOW LONG DO YOU KEEP MY DATA FOR?
    We will retain your personal data only for as long as we need it for our legitimate interest in accordance with applicable law, after such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible. Below, we describe how long we keep it:
    • Marketing information: If you have elected to receive marketing from us, we will retain information about your marketing preferences for three years from the date that you last express interest in our products and services, such as when you last open an email from us. We will retain information derived from cookies and other tracking technologies for 13 months from the date such information was created.
    • In-store purchases and online orders: We retain individual records about purchases in our stores for six years after the purchase.
    • Customer service: We retain records from any interactions you have with us or our customer service representatives for 6 years from when you last interact with us. If the information you provided us relates to health and safety, we may retain it for longer as required by law.
    WHO DO WE SHARE YOUR INFORMATION WITH?
    We may share your personal information with a purchaser or a potential purchaser of our business. We have a legitimate interest to do this: to assist with the sale or potential sale of our business. In some circumstances, we may have to disclose your personal information by law, because a court or the police or other legal or regulatory enforcement agency has asked us for it.
    YOUR RIGHTS
    You have the right to ask us for a copy of your personal data; to correct, delete or restrict processing of your personal data; and to obtain the personal data you provide in a structured, machine readable format. In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement or compelling interest). Where we have asked for your consent, you may withdraw consent at any time. If you ask to withdraw your consent to us processing your data, this will not affect any processing which has already taken place at that time. These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep. If you have unresolved concerns, you have the right to complain to the data protection authority in the country you reside, where you work, where you think the alleged breach is located.
    CHANGES TO OUR PRIVACY POLICY
    Any changes we make to this Privacy Policy will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.
    HOW TO CONTACT US
    If you have any questions about our Privacy Policy, please contact the Data Protection Officer via email at [email protected]

    All online transactions are processed via PayPal.
    User Agreement: https://www.paypal.com/uk/webapps/mpp/ua/useragreement-full
    Privacy Policy: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
    Acceptable Use Policy: https://www.paypal.com/uk/webapps/mpp/ua/acceptableuse-full
    Key Payment and Service Information: https://www.paypal.com/uk/webapps/mpp/ua/servicedescription-full
    Additional Policies: https://www.paypal.com/uk/webapps/mpp/ua/legalhub-full

Age Restrictions

  • Unless otherwise stated, MECA shows have no age restrictions. Under 14’s must be accompanied by an adult (Over 18). Original forms of photo ID may be requested upon entry. Some events may be age restricted and it is the responsibility of the ticket holder to check prior to purchase.

Lost Property

  • Any lost property that is either found in the venue or handed in to a member of staff is stored in the Management Offices. Patrons can either contact a member of the MECA security team on the night or contact the Management Offices on 01793 251 111 on the following business working day to claim lost property. Please note that found items are retained for seven days only, after which time they are given to charity. The venue is not liable for any items or tickets that are lost or stolen.

Smoking

  • MECA is a non smoking venue; smoking is NOT permitted anywhere inside the venue. It is possible to smoke OUTSIDE of the venue, so please use the controlled designated smoking areas and at the designated times.

Cameras

  • The use of unauthorised cameras, video or sound recording is prohibited and such items may be confiscated.

Readmission

  • MECA’s standard procedure is no readmission for all events. Once you have left the building, you cannot re-enter. If there is a readmission policy in operation, all re-entering guests will be subjected to the relevant search procedures in place.

Noise

  • Loud music can damage hearing. MECA management do not recommend subjecting children to loud noise over a sustained period of time.

Seating

  • At most seated events you are allowed to stand within the confines of your seat during an event. However, this is subject to the promoter requirements which will be published on the Events Listings page. Please note that standing on seats, tables, in walkways, stairways, gangways and aisles or climbing on any other structure is strictly prohibited.
    Crowd surfing and “moshing” in the standing area are strictly prohibited.
    Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.

Prohibited items

  • Prohibited items include, but are not limited to: Glass, tools, fireworks, darts, scissors, blades, knives, air horns, alcohol, flag poles, banners, laser pens, radios, bottles, cans, firearms, narcotics and any other items that the MECA Management deem unsafe and a danger to other patrons.

First Aid

  • Qualified first aid staff and facilities are available at MECA Swindon.